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FAQs

Where is Twisted Gobos located?
Twisted Gobos is located in Calgary, Alberta, Canada – at the foot of the Rocky Mountains!!!!
Telephone: 403.389.1700
Email: info@twistedgobos.com
When contacting us by phone, if you do not get a real live person, please leave a message and we will respond to you as soon as possible!

What is the cost for a Glass Gobo?
Twisted Gobo’s charges $89.99 (CDN) for a glass, black and white Gobo as per samples shown in our website or an “Upload a Design” Gobo. We will also design a “Custom-Made” glass Gobo starting at $149.99.  We can adjust your graphics in most ways to achieve your final design if required. Cost for this service starts at $30.00. Please provide full details of your design request. Orders received last minute (within 24 hrs) will be charged an additional $50.00 for this rush service. And if you wish to have your company name engraved on the metal ring (for B size Gobos), pricing starts at $5.00 per piece.

What are your Gobos made from?
Our Gobos are made from Schott Borofloat 33 glass. Our standard stock is 1.1 mm thick, however we do stock some Gobo’s in 0.7 mm thickness. All of our Gobos’s are full diameter glass. If you require a metal ring mounted to your Gobo, please contact Twisted Gobos prior to placing your order.

Glass Gobos vs Metal Gobos
All of our current stock of glass is sized at the full diameter of a standard Glass Gobo. Currently we have limited quantities of product that will fit a donut/adaptor ring for a metal-only holder. Please contact our office prior to placing your order to check stock and/or availability.

What is your turnaround time?
Typically your Gobo(s) will be ready to ship within 2 working days once your complete order is received and processed.

What if you don’t have my Gobo size?
Please note that Twisted Gobos reserves the right to cancel any order due to stock availability. If you require assistance or have any questions, please call us at 403.389.1700 or email us at info@twistedgobos.com

What kind of artwork format do you accept?
We currently only accept Gobo designs in the following Vector formats: .ai OR .eps

Can I email artwork for Gobos?
Yes. You can upload your Gobo design to our website through the Custom Gobo Product Page.

How many proofs can I receive?
Our customers receive one free proof and any subsequent proofs are charged at $15 per proof.

What are your Shipping Methods?
Our preferred carrier is Canada Post. If you have a different carrier you would prefer, please email us and we will advise you what the shipping charges will be.  Twisted Gobos charges a flat shipping fee of $18 to Canadian locations for 1 to 2 Gobos and $24 to Canadian locations for 3 to 6 Gobos. For larger quantities we will quote the shipping prior to invoicing.

Twisted Gobos will not ship to PO Boxes, and as such, you must have a real physical address to order from us.

All orders are ground shipped using standard shipping. Estimated times are 1-2 business days for Alberta, and 1-6 business days for other provinces and USA. You may request faster shipping of your product for an additional cost. If you wish to do this, please leave a note during the Order Checkout Process and/or email us with your request.

Addresses that are beyond the normal delivery range of any Carrier will be assessed extra shipping if required. We will advise you at the time of your order if this is the case.

Twisted Gobos will not be responsible for any damages during shipment. The customer must inspect the package for signs of tampering or damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with the Carrier.

How do you package your Gobos for Shipping?
We ship our Gobos in an industry standard white cardboard mailer (4”x4”x1”), securely taped and bubble-wrapped to ensure safe handling and delivery.

What about errors in the Gobo size?
We will manufacture your Gobo(s) based on the information you provide to us. Consequently, if you give us incorrect information and you find out that your Gobo will not fit into your projector, we cannot and will not be liable for this error. We always try to confirm critical information prior to manufacturing any Gobo, however the final onus rests with you the customer. We will certainly work with you to correct any errors in sizing, but there will most certainly be extra charges involved. So please, measure twice before we cut once!!

What is your Returns Policy?
Any issues with the product must be reported to Twisted Gobos the day you receive your order. Please make certain to examine the parcel on arrival and note any damage with the carrier. In the event that a return is required, please contact our office immediately at 403.389.1700 so we can assess the issue accordingly.

What are your Forms of Payment?
Twisted Gobos accepts payment through PayPal only. Please be sure to provide your exact shipping address, email address and telephone number. Incorrect information may cause a delay in processing your order. Orders are processed upon receipt and verification of payment. We do not take deposits and therefore 100% of the payment is required prior to processing your order.

How do I track my order?
You will receive an email once your order has been confirmed and goes into production. You will subsequently receive another email with a tracking number once your order has been shipped. You will then be able to go to the carrier’s website and check for tracking updates.

Our GST/HST number is: 81512 7527RT0001